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All issues Issue 07 · July 2026

Making Sense.

AI, translated for Canadian business leaders.

Editor's Note

As we return from celebrating our country on July 1st (and cheering for our World Cup representatives on July 4th), there is no shortage of AI news waiting for us. Coming off the heels of Canada's new AI strategy, momentum across the country has continued to build for AI development. Data centre construction in Vancouver (despite some protests against), Canadian AI making its way into the US, and Calgary continuing its growth into a notable tech ecosystem.

One of our contributions to this trend is implementing the first AI agent for United Way BC. This is a solution that has enabled efficiency within one of their core business functions, allowing them to continue providing an extensive database of local resources for the province through their 211 helpline. While we are always excited about technology, it's always the most meaningful to see the real impact of our work within the communities where we live.

In this issue
  1. 01
    Building their first AI agent in six weeks.
    How a small team at United Way BC put a real agent into production and kept the ability to run it.
  2. 02
    Three stories from the past two weeks.
    Vancouver's data-centre protests, Canadian AI oversight, and Calgary's tech surge.
  3. 03
    Release Radar.
    Gemini learns to use a computer, Claude ships a cheaper flagship, and Shopify's agentic push.
  4. 04
    Four numbers for your next meeting.
    Where nonprofits, shadow AI, and Canadian funding stand.
01 — Feature Story 3 min read

A first AI Agent for 211.

Call centre agents working at their computers with headsets
How United Way British Columbia put its first AI agent into production in six weeks.
AI Solutions Custom AI Agent Capability Building

Many teams have tedious workflows. The kind that has to be done carefully every time and never quite fits into the day, or that overstretches the capacity of the team. AI is the obvious candidate to take some of it on, yet for most organizations that's not the reality yet. Either the tools have not really been put to work, or the experiments are underway but nothing is running reliably enough to count.

The gap is rarely the technology. A recent BDO Canada report found that 46% of Canadian business leaders are experimenting with AI without seeing a return, and only 18% have embedded it into how the work actually gets done. However, getting from a promising pilot to a system the team runs every day is easier said than done, despite that being where the real value is unlocked.

United Way British Columbia is one of the organizations that closed that gap. Their team runs the 211 helpline for the entire province, a database of over 11,000 community resources. To stay accredited through InformUSA they have to validate at least 85% of those records every year, a manually intensive task that was growing difficult to sustain with their existing team. In just six weeks we helped them put their first AI agent into production. It reads each organization's website and pulls the current details for a curator to check and approve. The curators run it day to day and the IT team owns the infrastructure, so the capability to extend it stays within the organization.

"In partnership with Sense & Motion, we focused on improving the sustainability of our curation process as we began applying AI within a core business function. Their expertise enabled rapid delivery, while our team remained closely engaged to build the capability to sustain and evolve the solution. We are now leveraging that experience to utilize AI in developing additional solutions across the organization."

Randy Grixti · Senior Director, IT & Business Intelligence, United Way British Columbia
Read the full case study
02 — In The News

Three stories from the past two weeks.

Vancouver's pushback on AI data centres, a Canadian company winning on AI governance, and a Western Canadian tech surge.

01

Vancouver is pushing back on the AI data centre boom.

A red and brown concrete building

On Saturday, June 27, hundreds of people marched from the Vancouver Art Gallery to City Hall to oppose two planned AI data centres in Vancouver (which are being built through a partnership between Telus and the federal government). It was the second major demonstration in about a month, organized by a group called No AI Vancouver. The protesters' central concerns were water and power, a pointed issue with Metro Vancouver under Stage 3 water restrictions. One of the sites, the former Hootsuite headquarters in Mount Pleasant, is slated to come online by the end of 2026, with a second facility on West Georgia Street planned for 2029.

The two sites are part of a larger Telus "Sovereign AI Factory" cluster being developed with the federal government and Vancouver developer Westbank. The City of Vancouver supports the proposal, with Mayor Ken Sim calling the facilities "world-class," and Premier David Eby said the province has regulations in place to keep the centres from becoming mass consumers of water. Telus says its sites will be built on the leading edge of environmental responsibility. On the power question, AI and data-centre projects in BC already have to compete for grid electricity through BC Hydro, with allocation over the next two years capped at around 400 megawatts. No AI Vancouver remains unconvinced, estimating that a single centre could draw 55,000 to 70,000 litres of water a day for cooling and calling for any data centres to be publicly or community owned, with strict limits on water and power use.

We'll be staying tuned to see how this plays out, as the environmental concerns collide with the growing demands (and economic value) for AI infrastructure.

Read more →
02

A Canadian AI company is selling the tools to govern AI.

A clinician using a laptop in a hospital setting

This month, Toronto's Signal 1 AI management platform was adopted by Mount Sinai, a leading US academic hospital system, to monitor and govern the AI tools it already runs. Signal 1 was founded in 2022 by Tomi Poutanen, a former chief AI officer at TD, and Mara Lederman. They built clinical AI applications first, then found that what hospitals needed most was a way to oversee their growing collection of AI systems, and refocused the company on exactly that.

The story shows where AI adoption is heading. An increasing number of organizations are now hitting the challenge of overseeing all the AI tools they are running, knowing they are working properly, and knowing they can be trusted. That oversight is becoming a market of its own that Gartner expects to pass $1 billion by 2030, and Signal 1 is among the companies chasing it.

Read more →
03

Calgary is now the fastest growing tech ecosystem in Canada.

Downtown Calgary office towers

Calgary's tech ecosystem is growing at four times the rate of the rest of the country, at roughly 40% a year since 2021 against a national average of 9.6%, according to Startup Genome's 2026 Global Startup Ecosystem Report. The report places Calgary among the world's emerging ecosystems alongside cities like Abu Dhabi and Warsaw, and ranks it in the top ten in North America for affordable talent. Venture investment in the city has grown 1,000% since 2018, driven by momentum in cleantech, fintech, and agtech, the sectors where Calgary's energy and agriculture base gives it a natural head start.

The rise has been deliberate rather than accidental. Platform Calgary counted $323 million invested in its member companies in 2025, up 36% year over year, backed by municipal funds aimed squarely at building the innovation base, and local leaders are openly targeting a spot among the world's top ten emerging ecosystems. For BC, it is a useful reference point as the province works out how to keep its own AI and tech advantages compounding rather than drifting to larger hubs.

Read more →
03 — Release Radar

Recent launches.

  • Anthropic released Claude Sonnet 5, which it says performs close to its flagship Opus 4.8 on many tasks at a lower price.
  • Google gave Gemini 3.5 Flash the ability to use a computer, operating a browser and desktop on its own to complete multi-step tasks.
  • Shopify shipped its Everywhere Edition, more than 150 updates that add in-store pickup and returns plus an AI marketing autopilot, deepening its push into agentic commerce.
  • OpenAI previewed GPT-5.6 Sol, its strongest model yet at coding, science, and cybersecurity, in a limited release to about 20 government-approved companies ahead of a wider rollout.
04 — Quick Facts

Four numbers for your next meeting.

  • 92% of nonprofits now use AI in some form, yet only 7% report a major impact on their work. NonProfit PRO
  • 1 in 3 professionals are now using AI tools their employer has not sanctioned, a sign that shadow AI has gone mainstream. Thomson Reuters
  • Just 26% of large Canadian public companies have invested in startups over the past five years, compared with 72% of US S&P 500 firms. Deloitte Ventures, via BetaKit
  • 19.2% of Canadian businesses now use AI to produce goods or deliver services, triple the share of two years ago and roughly tied with the US. Statistics Canada, via The Hub